Privacy Policy

Last Updated: 13 November 2024

NHC Group is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nhcg.com.au, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our Site:

  • Personal Information: When you fill out a contact form, submit an enquiry, or communicate with us directly, we may collect personal details such as your name, email address, phone number, mailing address, and any other information you choose to provide.

  • Usage Data: We may collect information about how you access and use our Site, including your IP address, browser type, operating system, referring URLs, page views, and timestamps.

2. How We Use Your Information

We may use the information we collect in the following ways:

  • To Provide Services: To respond to your enquiries, process requests, and deliver building certification services.

  • To Improve Our Site: To monitor and analyse usage and trends, and to improve the Site’s functionality and user experience.

  • To Communicate with You: To send you updates, marketing communications, or other information that may be relevant to your interests, unless you have opted out of receiving such communications.

  • For Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:

  • With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or providing services to you, such as email management, data storage, or customer service.

  • For Legal Reasons: We may disclose your information if required by law, such as to comply with a legal process, protect our rights or property, or respond to requests from public and government authorities.

4. Security of Your Information

We take reasonable steps to secure your personal information from accidental loss, unauthorized access, or disclosure. However, please note that no data transmission or storage system can be guaranteed to be 100% secure.

5. Use of Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to track the activity on our Site and store certain information. Cookies are small data files that a website places on your device for record-keeping and sometimes for tracking information. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent.

6. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policies of any third-party sites you visit.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding the personal information we hold about you. This may include rights to access, correct, delete, or restrict the processing of your personal data. Please contact us at support@nhcg.com.au for assistance with any requests.

8. Retention of Your Information

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this Privacy Policy will be posted on this page, and we will update the “Last Updated” date above. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

NHC Group
Email: support@nhcg.com.au
Phone: 1300 727 508
Address: PO Box 826, Concord NSW 2137, Australia